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All You Will Ever Need to Know About Analysis
Improving performance isn’t very difficult, it is just about fixing things that don’t work too well. The problem is trying to work out which bit to fix, what is important, where will you get the most...
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Error Proofing Suicide
Here is a process improvement idea; you should make it easy for people to get something right and difficult for them to get it wrong. Classic examples include flat pack furniture that only fits...
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Angry Birds and Process Control
Alaska Airlines has made an interesting step in process control. (For all of you rolling your eyeballs at the thought of process control you should remember that aeroplanes that are out of control are...
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Clear Work Instructions, an Eight Point Plan
When writing work instructions, you get points for clarity, not style. Instead of waxing lyrical about the customer journey and decisive moments, just make your point. Here are eight ways to do that:...
View ArticleBusiness Process Management: It Will Never Work
I am a process guy, I make no excuses. Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time. Although I hate to admit...
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Does the Janitor Own your Processes?
Who owns your processes? It’s a simple question but a complex answer. (Unless, of course, you’re a one-person business where you do everything, in which case I’m fairly sure you are the process owner)...
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Process Noise and Coffee Sticks
I would like you to do something for me, next time you are in Starbucks go and steal twenty of those sticks that they have for stirring coffee. Go on I dare you, be a little dangerous. Next I want you...
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Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very...
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How to Think Like an Auditor
On Friday I was audited. If you live in a corporate world you will be familiar with the sensation. I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put...
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Process Controls or Commandments?
The other day I phoned my IT “help” desk. They were polite, calm and pleasant but totally useless. They wouldn’t do the one thing I asked them to do. My request wasn’t unreasonable. In fact the man...
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Are You in Control?
Simple Birds It was half term last week. I took my children to North Norfolk. We explored sandy beaches, rolling countryside and panoramic skies. It was as beautiful. The highlight was a walk across...
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The Stop Button
How does your stop button work? If you walk around a manufacturing plant you will see that every machine has a stop button. They are easy to spot. They are big, round, red, attached to a bright yellow...
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The “Can’t Fail” Way to Success
Under-promise and over-deliver Adrian Swinscoe writes an interesting post… His bank found fraud on his card and sent him a new one. They told him it would take a working week to get it to him, but...
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Clear Work Instructions, an Eight Point Plan
When writing work instructions, you get points for clarity, not style. Instead of waxing lyrical about the customer journey and decisive moments, just make your point. Here are eight ways to do that:...
View ArticleClik here to view.
Business Process Management: It Will Never Work
I am a process guy I make no excuses. Not everybody sees the world the way I do, we all have different perspectives, some people think process management is a waste of time. Although I hate to admit...
View ArticleClik here to view.
Does the Janitor Own your Processes?
Who owns your processes? It’s a simple question but a complex answer. (Unless, of course, you’re a one-person business where you do everything, in which case I’m fairly sure you are the process owner)...
View ArticleClik here to view.
Process Noise and Coffee Sticks
I would like you to do something for me, next time you are in Starbucks go and steal twenty of those sticks that they have for stirring coffee. Go on I dare you, be a little dangerous. Next I want you...
View ArticleClik here to view.
Dangerous Steps and Statistical Process Control
I wrote about process noise and variation, about the way random noise in a system can make it look as if results have changed, when the truth is that the system hasn’t altered at all. This is all very...
View ArticleClik here to view.
How to Think Like an Auditor
On Friday I was audited If you live in a corporate world you will be familiar with the sensation. I’d like to say I felt warm all over, but I would be lying (lying through my teeth). I was put through...
View ArticleClik here to view.
Process Controls or Commandments?
The other day I phoned my IT “help” desk. They were polite, calm and pleasant but totally useless. They wouldn’t do the one thing I asked them to do. My request wasn’t unreasonable. In fact the man...
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